Technical Service Delivery Manager – SIAM

Are you an experienced IT professional ready for a pivotal role in a dynamic and changing IT environment? Do you excel at managing service delivery and integrating multiple vendors to deliver seamless IT services? If you are proactive, strategic and thrive in a leadership role, we have a great opportunity for you!

About the job
On our IT Operations team as a Service Integration and Management (SIAM) Technical Service Delivery Manager and play a critical role in our organization's next maturity step in IT. This new position was created as a result of our recent organizational restructuring focused on improving our IT service delivery capabilities. You will take the lead in driving stable service operations, managing vendor relationships and ensuring high customer satisfaction across our IT landscape.

As Service Delivery Lead, you will oversee the outsourced service desk and Cross functional Services team, manage external vendors and ensure end-to-end ITIL process performance. You will own the IT Service Management tool ServiceNow and the ITIL operations process framework, ensuring policies, standards and procedures are adhered to.

Our team consists of 17 IT professionals, including architects, service delivery leads, project managers and senior managers. You will work closely with vendor managers, domain architects, business consultants and product owners to ensure a perfect service for our company.

Your responsibilities 

  • Analyze, develop, implement and evaluate information processing plans and procedures;
  • Oversee multiple service providers and integrate them into a cohesive, business-oriented IT organization;
  • Monitor performance of partners, ensure timely and accurate service delivery and manage SLAs and OLAs;
  • Lead the service team, set goals and promote collaboration between departments;
  • Develop and enforce departmental policies, standards and procedures;
  • Contribute to the formulation of IT strategies and priorities and propose tactical and strategic plans.

We believe Cycling moves the world forward!
Accell IT is part of Accel Group and provides a complete range of IT services to Accell Group and its operating companies at home and abroad. Accell Group makes bicycles, bicycle parts and accessories. We are the European market leader in e-bikes and the second largest in bicycle parts and accessories. Well-known bicycle brands in our portfolio include Haibike, Winora, Ghost, Batavus, Koga, Lapierre, Raleigh, Sparta, Babboe and Carqon. XLC is our brand for bicycle parts and accessories. 

What do you bring
This position is both challenging and rewarding when you are willing to take on major responsibilities.You flourish well in a cross-functional and international environment. In addition, we are looking for the following qualities in your profile:

  • Academic-level education in Computer Science or a related field;
  • 5-8 years of relevant professional experience;
  • Strong IT service delivery experience, ideally in retail and outsourced IT environments;
  • Good relationship management and communication skills, proactive, transformational and service strategist;
  • You are fluent in English; Dutch is an advantage.

What we offer

  • A good salary appropriate to your knowledge and experience;
  • 28 vacation days based on fulltime employment;
  • You can work from our office in Heerenveen our Amsterdam with possibility to work part hybrid;
  • Travel allowance;
  • Pleasant and informal working atmosphere;
  • Plenty of individual learning and development opportunities;
  • Home working allowance and flexible workhours;
  • Attractive staff discount on bikes and bikes accessories and bike lease arrangement.

Are you curious and would you like to know more about this job or do you have any questions about the recruitment process, please contact Willemijn (Corporate Recruiter) You can apply via the button below.


Industrieweg 4
8444 AR Heerenveen
The Netherlands

Accell GROUP

Overschiestraat 65
1062 XD Amsterdam
The Netherlands

Accell GROUP

Wilmersdorf 37
7300 AA Apeldoorn
The Netherlands