Technical Service Delivery Manager - IAM Cloud & Systems

Are you an experienced IT professional ready to take on a pivotal role in a dynamic and international environment? Do you thrive on ensuring high availability, reliability, and performance of IT infrastructure? Join our team and become the driving force behind our technology execution as a Technical Service Delivery Manager!

About the job
At Accell, we strive for excellence and innovation. You will work closely with the Head of IT Infrastructure and lead technology execution for our business. You will have the opportunity to create and execute IT technology strategies that align with our organizational goals and objectives. Your role is critical in monitoring system performance, troubleshooting and implementing necessary optimizations to ensure high availability, reliability, and performance of our infrastructure.

You will have a key role in managing strategic partners and ensuring that all tasks are completed accurately and on time. You will have the opportunity to develop and implement departmental policies and procedures, manage resources innovatively and cost-effectively, and ensure deadlines and production schedules are met. As a critical part of our IT management team, you will assist in setting strategies and priorities for overall IT activities, providing your expertise in server operating systems, IAM and cloud environments.

Our IT Operations team consists of 17 dedicated professionals in the areas of EUC, Network, Infrastructure & Cloud, IAM and Service Desk/SIAM. You will work with Architects, Technical Service Delivery Leads, Project Managers and Senior Managers and interact extensively with Vendor Managers, Senior Managers of domains, Domain Architects, Business Relationship Managers, Business Consultants, Product Owners and Project Managers.

Your responsibilities 

  • Partner with the head of IT Infrastructure to lead a technology execution;
  • Ensure high availability, reliability and performance of IT infrastructure;
  • Develop and implement department policies and procedures;
  • Assist in managing server operating systems, IAM, and Cloud environments;
  • Manage delivery of server operations, Cloud, and IAM environments to meet SLAs and availability targets;
  • Develop and recommend tactical and strategic plans for IAM and Cloud environments.

We believe Cycling moves the world forward!
Accell IT is part of Accel Group and provides a complete range of IT services to Accell Group and its operating companies at home and abroad. Accell Group makes bicycles, bicycle parts and accessories. We are the European market leader in e-bikes and the second largest in bicycle parts and accessories. Well-known bicycle brands in our portfolio include Haibike, Winora, Ghost, Batavus, Koga, Lapierre, Raleigh, Sparta, Babboe and Carqon. XLC is our brand for bicycle parts and accessories. 

What do you bring
You flourish well in a cross-functional and international environment. You are a strong leader and driven stakeholder management. In addition, we are looking for the following qualities in your profile:

  • Academic working and thinking level, education in Computer Science, Information Management, or Business Administration;
  • 5-8 years of experience in IT service delivery management, preferably in retail or a company that has outsourced its IT;
  • Experience with ITIL Framework, IT Operations management, and customer satisfaction surveys;
  • Knowledge of IAM (Okta), Active Directory, Azure AD, Federation Services, MFA, SSO, PAM, and Cloud services (Azure, AWS);
  • Excellent relationship management and communication skills, proactive, and a strategic thinker;
  • Fluent in Dutch and English, both spoken and written.

What we offer

  • A good salary appropriate to your knowledge and experience;
  • 28 vacation days based on fulltime employment;
  • You can work from our office in Heerenveen our Amsterdam with possibility to work part hybrid;
  • Travel allowance;
  • Pleasant and informal working atmosphere;
  • Plenty of individual learning and development opportunities;
  • Home working allowance and flexible workhours;
  • Attractive staff discount on bikes and bikes accessories and bike lease arrangement.

Are you curious and would you like to know more about this job or do you have any questions about the recruitment process, please contact Willemijn (Corporate Recruiter) You can apply via the button below.


Industrieweg 4
8444 AR Heerenveen
The Netherlands

Accell GROUP

Overschiestraat 65
1062 XD Amsterdam
The Netherlands

Accell GROUP

Wilmersdorf 37
7300 AA Apeldoorn
The Netherlands